Communication that Counts!

In the latter days of my second pregnancy I was at my practitioner’s office having a check-up. My practitioner knew I was a trainer and as we were talking, she asked me if I did conflict resolution training. I said yes, in fact I have a Master’s Degree in that field. “Excellent!” she exclaimed, “we have another office that we’re having difficulty with. The two main leaders of the office are in constant conflict.” I asked her to tell me a few more details about the behaviours they were experiencing. After her analysis of what was happening she shared with me that they felt the ‘conflict’ to be so severe, they were considering closing the office.

Two things came to mind so I asked them if they had a whiteboard. First, we talked through a great mediation model that can be used to gain all the facts and help people work through their concerns. This is called facilitated mediation. Next, we talked through DiSC and Motivators. As soon as I started going through the DiSC quadrants, a light bulb went on! The ‘conflict’ they were experiencing was more pseudo conflict. A clash of behaviours.

After my appointment, I sat with the Directors and the Office Manager and we went through the details of DiSC and Motivators, preparing them to go and work with their interstate office. In knowing the culture of the office, they took the knowledge imparted and planned an approach to work through the issues being experienced.

A week later I received a glowing email! They had visited the office and followed our agreed process. The co-workers were coached in DiSC and Motivators and then they work-shopped together how they could improve the way they work. They each learned so much about themselves, and the impact of their behaviour and communication. Through this they learned how to meet the needs of each other, their colleagues, patients and friends and family too.

My next check-up was a couple of months later and they were so excited to see me and tell me of the progress. The practitioners were working together really well. They has both sent thank you messages to their Directors and their colleagues were reporting a calm, happy and productive work environment.

Our behaviour and communication can have a big an impact on others, be it positive or negative. The more we know about how we (and others) communicate, behave, and what drives us to act, the greater our opportunity we have to build positive, responsive and productive relationships.

How does your team communicate and behave? Are they a high performing team who are influencing and achieving great outcomes?